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  • http://crmnext.com Rahul

    I believe CRM solution is about technology to implement your business strategy. There should be a right match between customer strategy and technology to execute it.

    • http://www.cloudproductivity.net Jeremy Roberts

      Granted technology can make the act of customer relationship easier, it actually isn’t a necessity. The business really needs to evaluate how the customer is engaged with before investigating the right CRM solution – it my just be pen and sticky notes (as bad as that sounds).

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