So far we’ve looked at installing SugarCRM and walking through the initial setup with the login wizard. Now, we’ll go through the process of creating a backup of the SugarCRM system. The process applied here translates to upgrading any SugarCRM version or edition. The time it takes to backup a SugarCRM system largely depends on the size of the system. If your SugarCRM instance is relatively new, the backup process should take less than an hour, start to finish. For systems that have been around for a few years, and get a lot of usage, the backup may take three or four hours, or maybe more. Be sure to schedule enough time to complete your upgrade, and make sure that all the users of the system are aware that a backup is going to happen, and when.
There are two components to any SugarCRM installation that we need to backup: the application and the database. Before you begin taking a backup, you should make sure that no one is using the system. This is for two reasons:
- The system performance may slow down
- To avoid mismatches between the application and the database.